Terms of Service

1. INTRODUCTION AND ACCEPTANCE

Welcome to Pizza luce, operated by Pizza luce ("we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User" or "you") and Pizza luce regarding your access to and use of our website located at pizzasluce.top (the "Website") and all related food services, delivery services, and other services we provide (collectively, the "Services").

By accessing our Website, placing orders, using our delivery services, or engaging with any aspect of our food service operations, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of our Services immediately.

1.1 Eligibility Requirements

To use our Services, you must be at least 18 years of age and have the legal capacity to enter into binding contracts. If you are using our Services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through our Website or via email. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.

2. DEFINITIONS

For the purposes of these Terms, the following definitions apply:

• "Company," "We," "Us," or "Our" refers to Pizza luce, a food service business operating at 927 F St NW, Washington, DC 20004, USA.
• "User," "You," or "Your" refers to any individual or entity accessing or using our Services.
• "Services" encompasses all food preparation, delivery services, online ordering, website functionality, and related services provided by Pizza luce.
• "Content" includes all text, images, videos, audio, software, and other materials available through our Services.
• "Website" refers to pizzasluce.top and all associated subdomains and pages.
• "Order" means any request for food items or services submitted through our Website or other authorized channels.
• "Delivery Zone" refers to the geographical areas where we provide delivery services.

3. USE OF SERVICES

3.1 Permitted Use

You may use our Services for the following purposes:

• Placing legitimate food orders for personal consumption or authorized business purposes
• Accessing menu information, pricing, and restaurant details
• Communicating with our staff regarding orders, dietary requirements, or service inquiries
• Providing feedback and reviews about your dining experience
• Participating in loyalty programs and promotional offers

3.2 Prohibited Use

The following activities are strictly prohibited:

• Placing fraudulent orders or using stolen payment information
• Attempting to gain unauthorized access to our systems or customer data
• Using our Services for any illegal activities or purposes
• Harassing, threatening, or abusing our staff or other customers
• Copying, reproducing, or distributing our proprietary content without permission
• Interfering with the proper functioning of our Website or ordering systems
• Creating multiple accounts to abuse promotions or circumvent restrictions
• Submitting false information about food allergies or dietary restrictions
• Reselling our food items without authorization

4. USER ACCOUNTS

Creating an account with Pizza luce allows you to enjoy enhanced features including order history, saved preferences, and faster checkout. When you create an account, you agree to provide accurate and complete information.

4.1 Registration Requirements

• Provide accurate contact information including phone number and delivery address
• Create a secure password and maintain account confidentiality
• Update your information promptly when changes occur
• Comply with our one-account-per-person policy

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. We recommend using a strong, unique password and enabling two-factor authentication when available. You must notify us immediately if you suspect any unauthorized access to your account.

4.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to our operations or other users. Users may also request account deletion by contacting our customer service team.

5. FOOD PRODUCTS AND SERVICES

5.1 Menu Items and Descriptions

We strive to provide accurate descriptions of our food items, including ingredients, preparation methods, and nutritional information. However, recipes may occasionally change due to ingredient availability or quality improvements. We reserve the right to modify menu items and discontinue products without prior notice.

5.2 Allergen Information and Dietary Restrictions

While we provide allergen information to the best of our ability, our kitchen handles multiple allergens including wheat, dairy, eggs, nuts, soy, and seafood. Cross-contamination may occur despite our precautions. Customers with severe allergies should exercise caution and inform us of their dietary restrictions when placing orders.

DISCLAIMER: Pizza luce cannot guarantee that any food item is completely free from allergens. Customers with food allergies or dietary restrictions consume our products at their own risk.

5.3 Pricing and Availability

• All prices are subject to change without notice
• Prices displayed on our Website are in US dollars and include applicable taxes unless otherwise stated
• Special pricing and promotional offers have specific terms and expiration dates
• Menu items may be temporarily unavailable due to ingredient shortages or operational constraints
• We reserve the right to limit quantities on certain items

5.4 Order Processing and Acceptance

Placing an order through our Website constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, payment verification, delivery location restrictions, or suspected fraudulent activity. Order confirmation does not guarantee acceptance.

5.5 Payment Terms

• Payment is required at the time of order placement
• We accept major credit cards, debit cards, and other approved payment methods
• You authorize us to charge your payment method for the full order amount including taxes, fees, and tips
• Failed payments will result in order cancellation
• Refunds will be processed according to our refund policy

5.6 Delivery Services

Our delivery services are subject to the following terms:

• Delivery Zones: We deliver within specified geographical areas. Delivery availability and fees vary by location.
• Delivery Times: Estimated delivery times are approximate and may vary due to weather, traffic, order volume, and other factors beyond our control.
• Minimum Orders: Minimum order values may apply for delivery services.
• Delivery Fees: Delivery charges are clearly displayed during checkout and are non-refundable.
• Temperature-Sensitive Items: We use insulated containers to maintain food temperature, but cannot guarantee specific temperatures upon delivery.
• Delivery Instructions: Customers must provide accurate delivery addresses and clear instructions for access.
• Failed Deliveries: If delivery cannot be completed due to incorrect address, inaccessible location, or customer unavailability, additional fees may apply for redelivery.

5.7 Food Quality Guarantee

We are committed to providing high-quality food prepared fresh daily. If you are not satisfied with your order due to quality issues, please contact us within 24 hours of delivery. We will work to resolve the issue through replacement, credit, or refund as appropriate.

6. INTELLECTUAL PROPERTY

All content on our Website, including but not limited to text, graphics, logos, images, recipes, and software, is the property of Pizza luce or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.1 Our Intellectual Property Rights

• The Pizza luce name, logo, and branding are trademarks of our company
• Original recipes and preparation methods are proprietary information
• Website design, layout, and functionality are protected by copyright
• Menu descriptions, photography, and marketing materials are our exclusive property

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes in accordance with these Terms. You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

6.3 User Content License

By submitting reviews, photos, comments, or other content to our Website or social media pages, you grant us a perpetual, worldwide, royalty-free license to use, modify, and display such content for promotional and business purposes.

7. USER CONTENT AND REVIEWS

We welcome feedback from our customers and encourage honest reviews of your dining experience. However, all user-generated content must comply with our community guidelines.

7.1 Content Standards

User content must be:

• Truthful and based on actual experience with our services
• Respectful and free from offensive language or personal attacks
• Relevant to our food and services
• Free from spam, promotional content, or commercial solicitation
• Compliant with applicable laws and regulations

7.2 Prohibited Content

The following types of content are strictly prohibited:

• False or misleading information about our food or services
• Defamatory or libelous statements about our staff or business
• Content that violates privacy rights or contains personal information of others
• Discriminatory, hateful, or harassing content
• Content that promotes illegal activities or violates intellectual property rights

7.3 Content Moderation

We reserve the right to review, edit, or remove user content at our discretion. We do not endorse user opinions and are not responsible for the accuracy or reliability of user-generated content.

8. DISCLAIMERS

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.1 Service Availability

We do not warrant that our Services will be uninterrupted, secure, or error-free. Technical issues, maintenance, or circumstances beyond our control may affect service availability.

8.2 Food Safety Disclaimer

While we maintain high food safety standards, we cannot guarantee that our food will be free from foodborne pathogens or suitable for individuals with specific dietary restrictions or allergies.

8.3 Third-Party Services

Our Website may integrate with third-party services such as payment processors or delivery tracking systems. We are not responsible for the performance, reliability, or policies of these third-party services.

9. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIZZA LUCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING FROM YOUR USE OF OUR SERVICES.

9.1 Maximum Liability

Our total liability to you for any claims arising from or related to these Terms or our Services shall not exceed the amount paid by you for the specific order or service giving rise to the claim, or $100, whichever is greater.

9.2 Essential Purpose

If any limited remedy provided herein fails of its essential purpose, our liability shall remain limited to the maximum extent permitted by applicable law.

9.3 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the extent permitted by law.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pizza luce, its officers, directors, employees, agents, and affiliates from and against any claims, demands, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our Services in violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any intellectual property or other rights of third parties
• Content you submit or transmit through our Services
• Your negligent or wrongful conduct

11. THIRD-PARTY LINKS AND SERVICES

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by Pizza luce. We provide these links solely for your convenience and do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites.

11.1 Third-Party Terms

Your interactions with third-party services are governed by their respective terms of service and privacy policies. We encourage you to review these documents before engaging with third-party services.

11.2 Payment Processing

Payment processing services are provided by third-party payment processors. While we work with reputable providers, we cannot guarantee the security or reliability of their services.

12. TERMINATION

12.1 Termination by Company

We may suspend or terminate your access to our Services immediately, without prior notice or liability, for any reason, including:

• Violation of these Terms or our policies
• Fraudulent or suspicious activity
• Abusive behavior toward staff or other customers
• Legal or regulatory requirements
• Business reasons or operational changes

12.2 Termination by User

You may stop using our Services at any time. To delete your account, please contact our customer service team. Termination does not relieve you of obligations incurred prior to termination.

12.3 Effect of Termination

Upon termination, your right to use our Services ceases immediately. Provisions regarding intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution shall survive termination.

13. GOVERNING LAW AND DISPUTES

13.1 Governing Law

These Terms and any disputes arising from or related to our Services shall be governed by and construed in accordance with the laws of Washington, DC and the United States, without regard to conflict of law principles.

13.2 Jurisdiction and Venue

Any legal action or proceeding arising from or related to these Terms shall be brought exclusively in the federal or state courts located in Washington, DC. You consent to the personal jurisdiction of such courts and waive any objection to venue.

13.3 Dispute Resolution Process

Before filing any legal claim, you agree to first contact our customer service team to attempt to resolve the dispute informally. We are committed to working with customers to address concerns and reach mutually acceptable solutions.

13.4 Time Limitation

Any claims arising from or related to these Terms or our Services must be filed within one (1) year of the date the claim arose, or such claim shall be permanently barred.

14. CHANGES TO TERMS

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will:

• Post the updated Terms on our Website with a new "Last Updated" date
• Notify users via email or prominent notice on our Website
• Provide a reasonable period for review before changes take effect

Your continued use of our Services after the effective date of changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our Services.

15. GENERAL PROVISIONS

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Pizza luce regarding the use of our Services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision in the future. Any waiver must be in writing and signed by an authorized representative of Pizza luce.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a sale, merger, or other transfer of business assets.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government regulations.

15.6 Headings

The section headings in these Terms are for convenience only and do not affect the interpretation of the provisions.

16. CONTACT INFORMATION

If you have any questions about these Terms of Service or need to contact us regarding any matter related to our Services, please reach out to us using the following information:

16.1 Customer Service Hours

Our customer service team is available to assist you:

• Monday - Friday: 9:00 AM - 10:00 PM EST
• Saturday - Sunday: 10:00 AM - 9:00 PM EST
• Holiday hours may vary

16.2 Response Times

We strive to respond to all inquiries promptly:

• Urgent order issues: Within 1 hour during business hours
• General inquiries: Within 24 hours
• Legal matters: Within 3-5 business days

For immediate assistance with current orders, please call our customer service line. For non-urgent matters, email communication is preferred as it allows us to provide detailed responses and maintain a record of our correspondence.