Privacy Policy

1. Introduction

Welcome to Pizza luce. At Pizza luce, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, place orders, or use our services.

This policy applies to all information collected through our website (pizzasluce.top), mobile applications, in-store interactions, phone orders, and any related services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, favorite items
• Payment Information: Credit card details, billing information (stored in encrypted format)
• Dietary Information: Food allergies, dietary restrictions, special requirements (vegan, halal, kosher, gluten-free)
• Order Preferences: Favorite pizzas, spice levels, special instructions, portion sizes
• Reservation Data: Table booking information, party size, special occasion details
• Catering Information: Event details, guest count, menu preferences, delivery instructions
• Loyalty Program Data: Reward points, membership status, redemption history
• Contact Forms: Feedback, reviews, complaints, suggestions, franchise inquiries
• Marketing Preferences: Communication preferences, newsletter subscriptions

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, clicks, navigation patterns
• Location Data: Approximate location from IP address, GPS data (with permission)
• Cookie Data: Session identifiers, preferences, authentication tokens, analytics data
• Performance Data: Website loading times, error logs, system diagnostics

2.3 Information from Third Parties

• Social Media: Profile information if you connect social media accounts
• Payment Processors: Transaction verification, fraud detection data
• Delivery Partners: Delivery status, location tracking, completion confirmation
• Marketing Partners: Campaign effectiveness, demographic insights (anonymized)
• Review Platforms: Customer reviews and ratings from external sites

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Preparing, cooking, and delivering your food orders
• Account Management: Creating and maintaining your customer account
• Customer Support: Responding to inquiries, resolving issues, handling complaints
• Delivery Services: Coordinating delivery routes, tracking orders, ensuring timely delivery
• Reservation Management: Processing table bookings, managing restaurant capacity
• Allergen Management: Ensuring food safety for customers with dietary restrictions
• Quality Improvement: Analyzing feedback to enhance our products and services

3.2 Communication

• Order Confirmations: Confirming orders, preparation status, delivery updates
• Customer Support: Responding to questions, feedback, and service requests
• Important Notices: Service changes, policy updates, security alerts
• Marketing Communications: Promotional offers, new menu items (with consent only)
• Loyalty Programs: Reward notifications, point balances, special member offers

3.3 Marketing and Analytics

• Personalized Advertising: Showing relevant offers based on your preferences
• Website Analytics: Understanding user behavior to improve website performance
• Campaign Measurement: Assessing effectiveness of marketing campaigns
• Market Research: Developing new products and services based on customer insights
• Trend Analysis: Identifying popular items and seasonal preferences

3.4 Legal Compliance

• Legal Requests: Responding to court orders, subpoenas, and legal processes
• Fraud Prevention: Detecting and preventing fraudulent activities
• Safety Protection: Protecting rights, property, and safety of customers and staff
• Dispute Resolution: Resolving conflicts and legal disputes
• Regulatory Compliance: Meeting food safety and business regulations

4. Information Sharing and Disclosure

4.1 Service Providers

• Payment Processors: Stripe, PayPal for secure transaction processing
• Delivery Services: DoorDash, Uber Eats, and local delivery partners
• Cloud Storage: AWS, Google Cloud for secure data storage and backup
• Email Services: Mailchimp, SendGrid for marketing communications
• Analytics Tools: Google Analytics, Facebook Analytics for usage analysis
• Customer Support: Zendesk, Freshdesk for ticket management

4.2 Legal Requirements

• Court Orders: Compliance with valid legal orders and subpoenas
• Law Enforcement: Cooperation with legitimate law enforcement requests
• Public Safety: Disclosure when necessary to prevent harm or danger
• Emergency Situations: Sharing information to protect life and safety

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, customer information may be transferred to the new owner. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as participating in joint marketing campaigns or sharing testimonials.

5. Data Security

5.1 Technical Measures

• Encryption: SSL/TLS encryption for all data transmission and storage
• Firewalls: Advanced firewall systems to prevent unauthorized access
• Access Control: Role-based access with minimum necessary permissions
• Monitoring: 24/7 security monitoring and intrusion detection
• Backups: Regular encrypted backups stored in secure locations
• Updates: Regular security patches and system updates

5.2 Organizational Measures

• Employee Training: Regular security awareness training for all staff
• Data Procedures: Strict procedures for handling personal information
• Confidentiality Agreements: All employees and partners sign confidentiality agreements
• Incident Response: Comprehensive security incident response plan
• Security Audits: Regular internal and external security assessments

5.3 Your Responsibilities

• Strong Passwords: Use complex, unique passwords for your account
• Account Security: Never share your login credentials with others
• Public Computers: Always log out when using shared devices
• Phishing Awareness: Be cautious of suspicious emails or links
• Prompt Reporting: Report any unauthorized access immediately

6. Cookies and Tracking Technologies

Tracking Technologies Used

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for enhanced functionality
• Heat Maps: Understanding how users interact with our website

Cookie Management: You can control cookies through your browser settings. You can choose to accept, reject, or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.

7. Your Rights (GDPR/CCPA Compliance)

• Right of Access: Request to view the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (Right to be Forgotten)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing, especially for marketing purposes
• Right Against Automated Decision-Making: Request human review of automated decisions

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to promptly delete that information from our systems.

9. International Data Transfers

9.1 Protection Measures

• Adequacy Decisions: Transfers to countries with adequate protection levels
• Standard Contractual Clauses: EU-approved contract terms for data protection
• Data Processing Agreements: Binding agreements with all data processors
• Security Measures: Appropriate technical and organizational safeguards
• Compliance Audits: Regular assessments of international partners

9.2 Transfer Destinations

• United States: Cloud storage and data processing services
• European Union: Analytics and marketing services
• Other Countries: As needed for service provision with adequate protection

10. Data Retention Periods

Safe Data Disposal

• Electronic Deletion: Secure wiping making data unrecoverable
• Physical Records: Cross-cut shredding of paper documents
• Backup Deletion: Removal from all backup systems and archives
• Disposal Records: Maintaining logs of all data destruction activities

11. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites before providing personal information.

These third-party sites may have different privacy practices than ours, and your use of such sites is governed by their respective privacy policies and terms of service.

12. Policy Changes

12.1 Change Notification

• Website Notice: Prominent notification on our homepage
• Email Notification: Direct email to registered users for significant changes
• Login Notification: Pop-up notice when you next log into your account
• Consent Requirements: Explicit consent for material changes affecting your rights

12.2 Checking for Changes

The most current version of this privacy policy is always available on our website. Please check the "Last Updated" date at the top of this policy. Continued use of our services after changes constitutes acceptance of the updated policy. If you disagree with changes, you may discontinue using our services.

13. Contact Information

13.1 Complaints

If you have concerns about our privacy practices, please contact us first. We are committed to resolving any issues promptly. If you are not satisfied with our response, you may contact your local data protection authority:

• US Residents: Federal Trade Commission (FTC)
• EU Residents: Your local Data Protection Authority
• UK Residents: Information Commissioner's Office (ICO)

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

• Email Unsubscribe: Use the unsubscribe link in marketing emails
• Account Settings: Manage preferences in your online account
• Customer Support: Contact us directly to opt out of communications
• Phone: Call +1 202-525-1446 to update preferences

14.2 Account Deletion

To delete your account and associated data:

• Log into your account and select "Delete Account" option
• Contact customer support at [email protected]
• Call us at +1 202-525-1446 during business hours
• Note: Some data may be retained for legal compliance as outlined in Section 10

15. Conclusion

At Pizza luce, protecting your privacy is fundamental to everything we do. We are committed to maintaining the trust you place in us by handling your personal information with the utmost care and transparency.

We believe that privacy is not just about compliance with regulations, but about respecting your rights and building lasting relationships based on trust. Our commitment extends beyond legal requirements to encompass ethical data handling practices that put your interests first.

If you have any questions about this privacy policy or our data practices, please don't hesitate to contact us. We value your feedback and are always looking for ways to improve our privacy practices.

Thank you for trusting Pizza luce with your personal information. We look forward to serving you delicious food while keeping your data secure.